Grievance Redressal

Last updated 19 September 2026

We want every problem solved quickly. If something is wrong with your account, a payment or our service, follow the steps below. This policy follows the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

Step 1: Support

Write to support@shubhora.com or message us on WhatsApp at +91 76656 69888, with your registered mobile or email and, for payments, the payment id. Most issues are solved within 2 working days.

Step 2: Grievance Officer

If you are not satisfied with the answer, write to our Grievance Officer:

Mr. R. Kumar, Grievance Officer

Wellwa Life India Pvt Ltd

704, 7th Floor, Palm Court, Gurgaon, Haryana 122007, India

Email: support@shubhora.com (subject: Grievance)

Phone: +91 76656 69888 · Monday to Saturday, 10 am to 6 pm

Timelines

We acknowledge every grievance within 48 hours and give you a complaint number. We resolve it within one month of receiving it, and tell you the outcome in writing.

If you are still not satisfied

You can approach the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the consumer commission that has jurisdiction.